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How we work
Eight steps. No surprises.
Most low voltage disputes come from the same place: a scope nobody wrote down. Here is exactly how a Wiscom project runs, from the first phone call to the service agreement.
The process
From first call to ongoing support.
Discovery call
We start with what the building has to do, not with a product list. Scope, site count, schedule, budget range and who else is on the job.
Site survey
We walk the space. Existing conditions, pathways, closet locations, power, ceiling type, line of sight, obstructions. On multi-site work we survey a representative sample and template it.
Design & engineering
Drawings, device counts, camera fields of view, AP placement, door schedules, rack elevations and a bill of materials. You see the design before you approve the price.
Written proposal
A line-item scope you can actually compare against another bid, with exclusions stated plainly and options priced separately rather than buried.
Installation
Our own crews, badged and safety-trained, coordinated with the GC and other trades. Clean pathways, correct supports, protected finishes and a tidy site at the end of every shift.
Testing & certification
Every link certified, every camera aimed and focused, every door cycled, every zone leveled. Results are recorded, not asserted.
Training & close-out
As-builts, test reports, credentials, warranty registrations and hands-on training for the people who have to live with the system.
Ongoing support
Service agreements, moves-adds-changes, firmware and health monitoring, and a phone number that reaches someone who knows your site.
Our proposals
What a Wiscom estimate looks like.
A single lump sum tells you nothing and protects nobody. Our proposals are structured so you can compare them honestly against any other bid on your desk.
- Line-item scope by system and by area
- Material list with the actual manufacturers and part classes
- Labor broken out from material
- Explicit exclusions: stated, not hidden
- Options priced separately so you can scale up or down
- Assumptions about existing conditions written down
- Schedule and milestone expectations
- Warranty terms in plain language
Comparing bids
Five questions to ask every contractor
- Will you certify every link and give me the report? If the answer is “we test it,” ask what instrument and what standard.
- What documentation do I get at close-out? Labels, schedules, elevations and drawings, or nothing?
- Is this equipment open or proprietary? Proprietary systems quietly lock you into one servicer forever.
- Who is actually on site? Employees or a subcontractor you have never met?
- What is excluded? The exclusions list tells you more about a bid than the price does.
After the install
Service agreements that keep systems current.
Low voltage systems are not appliances. Firmware ages, credentials churn, cameras drift out of focus and buildings get rearranged.
Preventive maintenance
Scheduled visits to clean and refocus cameras, verify recording and retention, cycle and test doors, check battery backups and inspect the rack and pathway.
Updates & hardening
Firmware and software updates applied on a schedule, default credentials audited, unused accounts removed and remote access reviewed.
Priority response
Defined response times, remote diagnostics first where possible, and a technician who already has your as-builts open when they arrive.
Working with us
Practical questions
Ideally drawings and a device count. Realistically, a conversation and a walk-through are enough to start. We can work from square footage, a floor plan sketch, or even photos of the space. The more detail you give us, the tighter the number.
Small and straightforward scopes typically turn around in a few business days after the site walk. Larger projects with engineering, drawings and multiple systems take longer because the design work is real work, and we would rather take an extra week than hand you a number we have to revise later.
Our own crews, led by one project lead who is your point of contact from kickoff to close-out. You are not passed between a salesperson, a coordinator and a foreman who have never spoken to each other.
Changes get priced in writing before the work happens. No verbal add-ons that reappear on the final invoice. If a field condition forces a change, we document it, price it and get your approval first.
Yes: labor warranty on our installation, plus the manufacturer warranty on hardware, which we register on your behalf. Terms are written into the proposal so you know exactly what is covered before you sign.
You can call us as needed, or put a service agreement in place for preventive maintenance, firmware updates, health monitoring, priority response times and a set allowance for moves, adds and changes.
Free estimate · No obligation
Let’s scope your project.
Tell us what the building has to do. We’ll walk the site, design the system around it and give you a written estimate with no line items you can’t explain.
- Site survey before we quote, not after
- Written scope so you can compare bids honestly
- One accountable contractor across every low voltage trade
Mon–Fri 9:00am–5:00pm ET · HQ in Doraville, GA · Crews nationwide